osTicket
latest

Getting Started

  • Tutorials
  • Installation
  • Post-Install Setup Guide
  • Email Settings
  • Email Templates
  • POP3/IMAP Settings Guide
  • Email Piping
  • Upgrade and Migration
  • Upgrade Overview (v1.15)

Panels

  • Admin Panel
  • Agent Panel
    • Dashboard Tab
      • Dashboard
      • Agent Directory
      • My Profile
    • Users Tab
      • User Directory
      • Organizations
    • Tasks Tab
      • Tasks
    • Tickets Tab
      • Advanced Search
      • Tickets
    • Knowledgebase Tab
      • Knowledgebase
  • User Portal

Features

  • Multifactor Authentication
  • Visibility Permissions
  • Previously Released

Plugins

  • Help Desk Audit
  • Google Two Factor Authentication
  • Password Management Policies
  • Attachments on the Filesystem

Developer Documentation

  • Changelog
  • API
  • Database ERDs
osTicket
  • Docs »
  • Agent Panel
  • Edit on GitHub

Agent Panel¶

Dashboard Tab¶

  • Dashboard
  • Agent Directory
  • My Profile
    • Account
    • Preferences
    • Signature

Users Tab¶

  • User Directory
    • What is a User?
    • Add New Users
    • Guest User vs Registered User
    • Managing Registered Users
  • Organizations

Tasks Tab¶

  • Tasks

Tickets Tab¶

  • Advanced Search
    • Custom Columns:
    • Quick Filters:
  • Tickets
    • Ticket Header
    • Ticket Thread

Knowledgebase Tab¶

  • Knowledgebase
    • Add Canned Response
    • Add FAQ to Category of the Knowledge Base
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