osTicket
latest

Getting Started

  • Installation
  • Post-Install Setup Guide
  • Email Settings
  • Email Templates
  • POP3/IMAP Settings Guide
  • Email Piping
  • Upgrade and Migration
  • Upgrade Overview (v1.11)

Panels

  • Admin Panel
  • Agent Panel
    • Dashboard Tab
      • Dashboard
      • Agent Directory
      • My Profile
    • Users Tab
      • User Directory
      • Organizations
    • Tasks Tab
      • Tasks
    • Tickets Tab
      • Advanced Search
      • Tickets
    • Knowledgebase Tab
      • Knowledgebase
  • User Portal

Features

  • Agent CSV Export
  • Archiving Departments and Help Topics
  • Collaborators
  • Create Ticket or Task from Thread Entry
  • Custom Columns & Custom Queues (Admin)
  • Custom Columns & Custom Queues (Agent)
  • Department CSV Export
  • Inline Edit
  • Nested Knowledgebase Categories
  • Release Assignment
  • Require Help Topic
  • Task Revamp
  • Ticket Referral

Developer Documentation

  • Changelog
  • API
osTicket
  • Docs »
  • Agent Panel
  • Edit on GitHub

Agent Panel¶

Dashboard Tab¶

  • Dashboard
  • Agent Directory
  • My Profile
    • Account
    • Preferences
    • Signature

Users Tab¶

  • User Directory
    • What is a User?
    • Add New Users
    • Guest User vs Registered User
    • Managing Registered Users
  • Organizations

Tasks Tab¶

  • Tasks

Tickets Tab¶

  • Advanced Search
    • Custom Columns:
    • Quick Filters:
  • Tickets
    • Ticket Header
    • Ticket Thread

Knowledgebase Tab¶

  • Knowledgebase
    • Add Canned Response
    • Add FAQ to Category of the Knowledge Base
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© Copyright 2018, Enhancesoft. Revision 18cf2c0f.

Enhancesoft Parent Company of osTicket

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