Database ERDsΒΆ

An Entity Relationsip Diagram, or ERD, shows how tables in a database relate to each other. This information can be helpful in understanding how our open source software works.

Below, you will find documents that split up the osTicket database in the most sensible way to understand our database structure.

Emails
FAQs
Files
Filters
Forms
Lists
Queues
Referrals
Schedules/SLAs
Searches
Staff
Ticket Objects
Tickets
Users