Require Help Topic¶
Admins now have the option to require a Help Topic before a Ticket can be closed.
By default, this setting is NOT enabled.
To enable this setting, go to:
Admin Panel | Settings | Tickets | Require Help Topic to Close
If enabled, Tickets without a Help Topic will have a warning banner across the bottom of the page, a warning when trying to change the Ticket status to Closed, and a warning flag beside the Help Topic field when editing the Ticket.
Ticket Without Help Topic:
Ticket Warning Banner:
Status Warning Banner: