Google Two Factor Authentication

The Google Two Factor Authentication plugin allows allows Agents to use the Google Authenticator application on their phone for 2FA.

If configured, the Agent must scan a QR code from the app, and when they go to log into the helpdesk, they will be prompted to enter a
6-digit code displayed in the app to finish logging in.

This plugin requires downloading the Google Authenticator app on your phone. It can be found here for Android and here for Apple.

Once the app has been installed on your smart phone, you will need to add and enable the plugin in osTicket.

Go to:

Admin Panel | Manage | Plugins | Add New Plugin

Add Plugin

Install Plugin

Enable Plugin

Confirm Enable

Once the plugin is enabled, Agents can configure Google Authenticator as their Default 2FA method by going to their profile.

Google Authenticator will be greyed out in the list until it has been configured.

User Profile

2FA Options

Google 2FA QR Code

Once you see the QR code, you will need to scan the code using the Google Authenticator app on your phone.

Add QR Code

Click ‘Scan barcode’.

Scan QR Code

Once you have scanned the barcode, you will see an entry on the app for osTicket.

Google 2FA QR Code

QR Code Next

Enter the code displayed in the app and verify that it is correct.

QR Code Next

Setup Complete

Once the configuration is complete, you can choose Google Authenticator as your Default 2FA method.

Choose Google 2FA

The next time you log into the helpdesk, you will be prompted to enter the code shown in your Google Authenticator app to finish logging into the helpdesk.

Help Desk Login

Google 2FA Code

Enter 2FA Code

Once verfied, you will be redirected to the helpdesk.