Check Ticket Status¶
Using Email Address & Ticket Number¶
To check a ticket status, visit the main page of the help desk just as when you opened the ticket. You will select one of the two “Check Ticket Status” buttons.
![Client Portal](../../_images/user_ticket_stat_welcome.png)
![Check Status Button](../../_images/user_ticket_stat_checkStatusButton.png)
![Check Status Tab](../../_images/user_ticket_stat_checkStatusTab.png)
You will be redirected to the check ticket status page where you can access the ticket status information.
![Check Status Login Page](../../_images/user_ticket_stat_checkStatusLogin.png)
![Email Access Link](../../_images/user_ticket_stat_emailAccess.png)
Once those details are provided, the email address associated with the user account will receive an access link to the ticket thread.
![Ticket Information](../../_images/user_ticket_stat_ticketInfo.png)
With User Account¶
Another way to check the status of a ticket is to log in directly to the system to access all of your tickets. In order to do this, you will need to create a user account by clicking on register for an account.
![Have An Account Already?](../../_images/user_ticket_stat_haveAccount.png)
![Account Registration](../../_images/user_ticket_stat_accountReg.png)
Once you have completed the registration process, you will need to follow the email link that you receive to confirm the account.
![Account Confirmed](../../_images/user_ticket_stat_accountConf.png)
To login, simply visit the main portal for the help desk and enter the credentials that you registered with.
![Sign In Page](../../_images/user_ticket_stat_signIn.png)
The benefit of creating a user account is that all tickets associated with your account will be listed in the ticket queue.
![Ticket Queue Page](../../_images/user_ticket_stat_ticketQueue.png)