v1.15.8
Getting Started
Tutorials
Installation
Post-Install Setup Guide
Email Settings
Email Templates
POP3/IMAP Settings Guide
Email Piping
Upgrade and Migration
Upgrade Overview (v1.15)
Guides
Alerts Guide
Translation Guide
Panels
Admin Panel
Agent Panel
Dashboard Tab
Dashboard
Agent Directory
My Profile
Users Tab
User Directory
Organizations
Tasks Tab
Tasks
Tickets Tab
Advanced Search
Tickets
Personal queues
Knowledgebase Tab
Knowledgebase
User Portal
Features
Multifactor Authentication
Visibility Permissions
Previously Released
Plugins
Attachments in S3
Help Desk Audit
Two Factor Authentication
Password Management Policies
Attachments on the Filesystem
Developer Documentation
Changelog
API
Database ERDs
osTicket
Docs
»
Agent Panel
Edit on GitHub
Agent Panel
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Dashboard Tab
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Dashboard
Agent Directory
My Profile
Account
Preferences
Signature
Users Tab
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User Directory
What is a User?
Add New Users
User Import via Copy/Paste
User import via CSV file
Guest User vs Registered User
Managing Registered Users
Reset a User’s password
Organizations
Tasks Tab
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Tasks
Tickets Tab
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Advanced Search
Custom Columns:
Quick Filters:
Tickets
Ticket Header
Ticket Thread
Personal queues
What is a Custom Queue?
What is a Custom Column?
How do I create my own personal queues?
Where can I edit the personal queues I create?
How do I add/modify columns to a personal queue?
Adding Columns To A Personal Queue
Adding Quick Filters
Knowledgebase Tab
¶
Knowledgebase
Add Canned Response
Add FAQ to Category of the Knowledge Base
Read the Docs
v: v1.15.8
Versions
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