osTicket Documentation

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Getting Started

• Tutorials
• Installation
• Post-Install Setup Guide
• Email Settings
• Email Templates
• POP3/IMAP Settings Guide
• Email Piping
• Upgrade and Migration

Guides

• Alerts Guide
  • Autoresponder
  • Alerts and Notices
  • Disabling Alerts
  • Editing Template Messages
• Translation Guide
  • Translating Editable Text
• OAuth2 Guide
  • Authentication
  • Authorization
  • Setting Up The Plugin

Panels

• Admin Panel
  • Dashboard Tab
  • Settings Tab
  • Manage Tab
  • Emails Tab
  • Agents Tab
• Agent Panel
  • Dashboard Tab
  • Users Tab
  • Tasks Tab
  • Tickets Tab
  • Knowledgebase Tab
• User Portal
  • Open A Ticket
  • Check Ticket Status
  • Knowledgebase

Features

• Multifactor Authentication
• Visibility Permissions
• Previously Released

Plugins

• Attachments in S3
• Help Desk Audit
• Two Factor Authentication
• Password Management Policies
• Attachments on the Filesystem

Developer Documentation

• Changelog
• API
  • Authentication
  • HTTP Access
  • Wrappers
  • Resources
• Database ERDs