Knowledgebase Settings

Admin Panel > Settings > Knowledgebase

Options & Settings

Knowledgebase Settings

Knowledgebase Status:

Enable Knowledge Base: Allows your Users self-service access to your public knowledgebase articles.

Require Client Login: Requires all Users to log in before they can view knowledgebase articles.

Canned Responses: Enable this setting to allow Agents to use Canned Responses when replying to tickets.