Agent Panel

Dashboard Tab

• Dashboard
• Agent Directory
• My Profile
  • Account
  • Preferences
  • Signature

Users Tab

• User Directory
  • What is a User?
  • Add New Users
  • Guest User vs Registered User
  • Managing Registered Users
• Organizations

Tasks Tab

• Tasks

Tickets Tab

• Advanced Search
  • Custom Columns:
  • Quick Filters:
• Tickets
  • Ticket Header
  • Ticket Thread

Knowledgebase Tab

• Knowledgebase
  • Add Canned Response
  • Add FAQ to Category of the Knowledge Base