osTicket Documentation

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Getting Started

• Tutorials
• Installation
• Post-Install Setup Guide
• Email Settings
• Email Templates
• POP3/IMAP Settings Guide
• Email Piping
• Upgrade and Migration
• Upgrade Overview (v1.14.2)

Panels

• Admin Panel
  • Dashboard Tab
  • Settings Tab
  • Manage Tab
  • Emails Tab
  • Agents Tab
• Agent Panel
  • Dashboard Tab
  • Users Tab
  • Tasks Tab
  • Tickets Tab
  • Knowledgebase Tab
• User Portal
  • Open A Ticket
  • Check Ticket Status
  • Knowledgebase

Features

• Previously Released

Plugins

• Help Desk Audit

Developer Documentation

• Changelog
• API
  • Authentication
  • HTTP Access
  • Wrappers
  • Resources