Previously Released

• ACL (Access Control List)
• Agent CSV Export
• Archiving Departments and Help Topics
• Collaborators
• Create Ticket or Task from Thread Entry
• Custom Columns & Custom Queues (Admin)
• Custom Columns & Custom Queues (Agent)
• Department CSV Export
• Expanded Print View
• Inline Edit
• Nested Knowledgebase Categories
• Release Assignment
• Require Help Topic
• Schedules
• Task Revamp
• Ticket Merge/Link
• Ticket Referral